What indicators should you track to monitor your transport performance?

A KPI (Key Performance Indicator) is data that enables you to track your company's performance on specific tasks or elements. Here is a list of KPIs that may be useful to track for the road haulage industry.

KPIs linked to route profitability

• Truck fill rate and empty-load rate (to check whether each shipment is profitable, by optimizing the space available in the truck and limiting the number of kilometres travelled).
• Average fuel consumption per tour (the biggest expense item for road hauliers).
• Average cost of a transport section (analysis of the cost of loading/unloading/delivery stages, etc.).

KPIs linked to driver performance

• Driver service level (time or actual kilometres completed by the driver) or service rate per driver.
• Average duration of an operation (analysis of time required to complete loading/unloading/delivery stages, etc.).
• Dispute rate per driver.
• Average fuel consumption by activity (short zone, long zone, etc.) and by driver.

Vehicle performance KPIs

• Average distance covered per truck.
• Total cost of ownership (TCO) overall and per truck.
• Breakdown rate (or failure rate) overall and per truck.
• Average repair time per truck.
• Cost of repairs per truck.
• Average fuel consumption per vehicle.

Examples of KPIs linked to customer satisfaction

• Dispute rate (percentage of incidents per order).
• On-time delivery / Quality of service.
• Effective delivery times (average time to complete a delivery).
• On-time delivery rate (percentage of deliveries arriving on time).

This is only an exhaustive list, which you can add to and modify according to your objectives. To help you determine and track your trucking company's KPIs, rely on real reporting software.